Q. Where do you ship?
A. We ship across all of Ontario and Quebec.
Q. Is there a charge for shipping in Ottawa/Gatineau?
A. No there is no delivery charge for shipping on orders over $150. All orders under $150 will be charged $25. Rural Ottawa and Gatineau carry a $15 delivery charge. Shipments outside of the Ottawa/Gatineau area have a $25 delivery charge.
Q. How is it shipped?
A. Local deliveries are shipped via our trucks and anything out of the Ottawa area is shipped via Fedex/Purolator next day shipping.
Q. What kind of packaging is used?
A. We use cardboard boxes with an insulated bag inside the box. Inside the insulated bag we place multiple iced bottles to help maintain cold temperatures.
Q. How long will it takes to deliver my order?
A. Your order is usually delivered within the same day up to 2 business days depending upon when it's ordered.
Q. Can I pick up my order?
A. We now offer same day curbside pick up. Our pick up hours are between 11AM and 4PM Monday to Friday and 9AM-2PM on Saturdays. We do not have a storefront to make purchases. Curbside Orders pick ups will be notified by email when ready. Please don't just order and show up thinking it is ready.
Q. Where do I pick up my order?
A. Your order is to be picked up at 1620 Laperriere Avenue, Ottawa, Ontario, K1Z 7T2
Q. Is there a minimum order for delivery?
A. No, there is no minimum order for delivery BUT if the order is less than $150 there will be a $25 delivery charge.
Q. Do I have to be home when it is delivered?
A. No, no one needs to be home when your meat is delivered. It can stay at your front door until you arrive home.
Q. Do I have to order online or is there a retail store?
A. You can only order online for the time being. Due to COVID-19 concerns for our customers and employees, we have restricted only to online orders.
Q. Are the meats government inspected?
A. YES (Of course)!! All our meats are government inspected. We are a HACCP Certified facility and follow all the rules and regulations of the CFIA (Canadian Food Inspection Agency). Everything we carry is either Provincially or Federally Inspected.
Q. What does HACCP mean?
A. HACCP stands for Hazard Analysis and Critical Control Points. It’s a measure of food safety that is used to determine the hazard surrounding the production and distribution of food and how to control and minimize the risks.
Q. Where are the meats sourced?
A. All our meats are sourced from within Canada, United States, Australia and New Zealand.
Q. Where are we located?
A. We are located at 1620 Laperriere Avenue, Ottawa, Ontario, K1Z7T2